Most Symantec customers are well aware of the support/maintenance subscription that comes with their Symantec Licences whether it be for Symantec EndPoint Protection or Symantec Protection Suite etc. Support is usually procured as Basic or Essential with your original licence purchase and renewed annually thereafter.
Some recent news from Symantec may impact the next time you are looking to renew your Symantec Maintenance.
Symantec previously had a generous grace period whereby you could renew your maintenance upto 90 days post expiry. While not recommended for such an important security update many customers would have renewed support quite late in the day. Recently, Symantec has decided to close this gap and from April will operate a strict 30 day grace period for all renewals.
Our recommendation – get your Symantec support renewed before expiry date but certainly within the 30 day grace period so you are not faced with Upgrade costs to re-instate this vital maintenance contract.
Need a quote for an upcoming maintenance renewal? Get in touch, we’d be happy to help.