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Most Symantec customers are well aware of the support/maintenance subscription that comes with their Symantec Licences whether it be for Symantec EndPoint Protection or Symantec Protection Suite etc. Support is usually procured as Basic or Essential with your original licence purchase and renewed annually thereafter.

Some recent news from Symantec may impact the next time you are looking to renew your Symantec Maintenance.

Symantec previously had a generous grace period whereby you could renew your maintenance upto 90 days post expiry. While not recommended for such an important security update many customers would have renewed support quite late in the day. Recently, Symantec has decided to close this gap and from April will operate a strict 30 day grace period for all renewals.

Our recommendation – get your Symantec support renewed before expiry date but certainly within the 30 day grace period so you are not faced with Upgrade costs to re-instate this vital maintenance contract.

Need a quote for an upcoming maintenance renewal? Get in touch, we’d be happy to help.

Basic Maintenance Renewal Options

Symantec Basic Maintenance Services

  • 60-minute response target for Severity 1 issues
  • 24x7x365 access to updates and patches
  • Call Center access during business hours
  • Two designated callers per product title
  • Tecnical support news bulletin subscription services
  • Symantec security alert notifications
  • Option for additional designated callers

 

Essential Maintenance

  • 30-minute response target for Severity 1 issues
  • 24x7x365 telephone access
  • Follow-the-sun model for around the clock issue resolution
  • One-stop interoperability support
  • Six designated callers per product title
  • Technical support news bulletin subscription services
  • Symantec security alert notifications
  • Option for additional designated callers

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